Shipping Policy

At Ganja Hair & Beauty, we are committed to providing fast and reliable shipping for all orders.

Shipping Schedule

• Orders are processed and shipped Monday through Saturday.
  
• Orders placed on Sunday will be processed and shipped on Monday.
  
• Orders placed after business hours may be processed on the next business day.
  
• Customers will receive a tracking number once their order has been shipped.
  

Shipping Times

• Processing Time: 1–2 business days.
  
• Standard Shipping: 3–5 business days within the United States.
  
• International Shipping: 7–14 business days depending on the destination and customs processing.
  
• Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
  

Exchange Policy

We Accept Exchanges

• Hair products may be exchanged if the customer is not satisfied with their purchase.
  
• Exchange requests must be made within 5 days of receiving the order.
  
• The hair must be unused, unworn, unwashed, uncut, and in its original packaging.
  
• Products that have been altered, installed, colored, cut, washed, or damaged are not eligible for exchange.
  
• Customers are responsible for exchange shipping costs unless the item received was incorrect or defective.
  

Return & Refund Policy

Refund Eligibility

• If a customer remains unsatisfied after completing an approved exchange, a refund may be requested.
  
• Refund requests must be submitted within 5 days of receiving the exchanged item.
  
• Returned products must be in their original condition and packaging.
  
• Once the returned item is received and inspected, the refund will be processed to the original payment method.
  

Refund Processing

• Approved refunds are typically processed within 5–10 business days.
  
• Depending on your financial institution, it may take additional time for the funds to appear in your account.
  

Important Notes

• Please inspect your order upon delivery and contact us immediately if there are any issues.
  
• We reserve the right to refuse exchanges or refunds that do not meet our policy requirements.
  
• By placing an order with Ganja Hair & Beauty, customers agree to the terms outlined in this policy.
  
• For assistance with shipping, exchanges, or refunds, please contact our customer support team.